Flower Delivery Millwall - Terms & Conditions for Customers

Introduction

Welcome to Flower Delivery Millwall. These Terms & Conditions govern your use of our online flower delivery services within Millwall and nearby areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before confirming your order. These terms are designed to ensure a smooth and transparent service for flower delivery customers across Millwall and its surrounding areas.

Order Process

To place an order for flower delivery in Millwall, you must select your chosen floral arrangement or product from our website, provide accurate delivery information, and select your preferred delivery date and time where available. Upon completing your selection, you will proceed to the checkout process, where you must confirm your order details.

After you submit your order, we will send you an automated order confirmation via our website interface. This confirmation is an acknowledgment of your order request and not acceptance of the order. Acceptance and confirmation of your order will occur once we have reviewed the order details, confirmed availability of your selected products, and processed your payment successfully. We reserve the right to refuse or cancel orders at our discretion, for example, in the rare case of stock unavailability or delivery address issues.

All orders must be made through our official online platform. Please double-check your delivery information, including recipient name, address, and contact details, as we cannot be held responsible for failed deliveries where incorrect information has been supplied.

Payment Terms

Payment is required in full at the time of placing your order. We accept a variety of secure online payment methods, including major debit and credit cards as indicated at checkout. All prices displayed on our website are in British pounds (GBP) and include any applicable Value Added Tax (VAT).

In the event that your payment fails or is declined, your flower delivery order will not be processed. You will receive notification of any payment failure, and the order will be held pending successful payment. We recommend checking with your payment provider if you encounter any difficulties during the payment process.

Flower Delivery Millwall reserves the right to update product prices or delivery charges at any time; however, any changes will not affect orders that have already been confirmed.

Delivery Policy

Our flower delivery service covers Millwall and surrounding neighbourhoods. We strive to deliver your chosen flowers at the requested date and time. Delivery times are given as estimates and, whilst we endeavour to fulfil them, we cannot guarantee exact times due to variations in traffic and weather conditions or unusual delivery demands during peak seasons (for example, Valentine’s Day or Mother’s Day).

If the intended recipient is unavailable at the delivery address upon arrival, our delivery staff will attempt to leave the item with a neighbour or in a safe place if deemed suitable. If neither option is available, we will leave a delivery note providing details on how the delivery can be rearranged or collected. Second delivery attempts may incur additional charges.

It is the customer’s responsibility to ensure accurate and complete delivery information. Flower Delivery Millwall accepts no liability for failed or delayed deliveries where incorrect or incomplete information has been provided at the point of order. Deliveries requiring re-routing or rescheduling due to incorrect address details may be subject to an administration fee.

Changes and Cancellations

We understand that circumstances can change. If you need to modify or cancel your flower order, please notify us as soon as possible. Requests for amendments or cancellations made at least 24 hours before the scheduled delivery date will typically be accommodated without additional charge.

For same-day delivery orders, we can only accept cancellations or modifications up to one hour after the order has been placed, as we begin preparing orders immediately to ensure prompt dispatch. After this period, flowers may already be prepared or out for delivery, and it may not be possible to change or cancel the order.

Refunds for cancelled orders will be processed using the original payment method, within a reasonable timeframe. If custom or bespoke floral arrangements have already been prepared, we reserve the right to make a reasonable deduction from the refund total to cover incurred costs.

Product Availability & Substitution Policy

Occasionally, certain flowers or products may become unavailable due to seasonal supply variations or factors beyond our control. If this occurs, we reserve the right to substitute unavailable items with flowers or products of equal value and quality, matching as closely as possible to the original request. We will make every effort to maintain the style, colours, and size depicted in the product description.

If a significant substitution is necessary that alters the character of your chosen arrangement, we will endeavour to contact you to confirm your approval before proceeding. However, during busy or time-sensitive periods, we may be required to use our discretion to ensure timely delivery.

Returns & Refund Policy

Due to the perishable nature of flowers, returns are handled on a case-by-case basis. If you believe there is a problem with the delivered flowers or the quality does not meet the described standard, please notify us within 24 hours of delivery. We will require photographic evidence of the issue and, where appropriate, arrange for a partial or full refund, or a replacement arrangement to be delivered at no further cost.

Complaints made outside of 24 hours from the time of delivery may not be eligible for adjustment, refund, or replacement, due to the natural lifespan of fresh flowers. We are unable to accept returns of perishable items once they have been received or handled by the recipient, except in cases of proven damage or error on our part.

Liability

Flower Delivery Millwall will not be liable for any direct, indirect, or consequential losses or damages arising from the use of our website, the ordering process, or the delivery of products, except where required by law. Our liability is limited to the value of the order placed, including delivery charges, where applicable.

We cannot be held responsible for delays or failures in delivery due to events outside of our reasonable control, including but not limited to acts of God, severe weather, traffic incidents, strikes, pandemics, or disruptions in the supply chain. In such circumstances, we will take all reasonable steps to keep you informed and fulfil your order as soon as possible.

Where deliveries include items such as vases or gifts, please follow any care instructions provided. Flower Delivery Millwall is not liable for any injury, damage, or loss resulting from misuse of delivered items or failure to follow care guidelines.

Intellectual Property & Content

All images, designs, content, and branding on our website are the property of Flower Delivery Millwall and may not be used, reproduced, or distributed without our express consent. Product images are for illustrative purposes; actual items may vary in appearance due to differences in monitor displays and the natural variability of flowers.

Personal Data & Privacy

Your privacy is important to us. Personal data provided during the order and delivery process will be processed in accordance with current UK data protection laws. Information provided will be used solely for fulfilling your order and communicating essential delivery updates. We do not share your personal details with third parties except as required to complete your delivery.

Governing Law

These Terms & Conditions, and any disputes arising from use of our services or products, are governed and interpreted in accordance with the laws of England and Wales. By placing an order with Flower Delivery Millwall, you consent to the exclusive jurisdiction of the English courts for the resolution of any disputes or claims.

General Provisions

If any part of these Terms & Conditions is deemed invalid, unlawful, or unenforceable, such provision will be severed from the remainder, which will continue to be valid and enforceable as permitted by law. Failure by Flower Delivery Millwall to exercise any right under these terms does not constitute a waiver of that right.

Amendments

We reserve the right to amend these Terms & Conditions from time to time to reflect changes in our business operations, legal obligations, or improvements to our flower delivery service in Millwall and the surrounding areas. The most current version will be published on our website. Customers are advised to review the Terms & Conditions prior to placing each order to ensure awareness of the latest version.

Contact & Further Information

Should you have any queries, feedback, or require assistance with your online flower order, please use the contact details provided on our website's Contact Us page.

These Terms & Conditions apply to all customers placing flower delivery orders with Flower Delivery Millwall for delivery across Millwall and neighbouring areas. By completing your purchase, you confirm acceptance of these terms.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Millwall , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Millwall .

For assistance with orders, returns or account queries, please fill out the Contact Us form.