Returns, Refunds and Complaints Policy – Flower Delivery Millwall
Our Commitment to Fresh Flowers in Millwall
At Flower Delivery Millwall, we believe that nothing delights quite like a bouquet of fresh, vibrant flowers. As a trusted local florist serving homes and businesses across Millwall, we ensure every arrangement reflects our high standards for quality and freshness. Your satisfaction is our top priority, and we're dedicated to upholding our Fresh Flowers Guarantee for every delivery.
Freshness Guarantee & Window
We guarantee the freshness of our flowers on the day of delivery. Each bouquet is carefully arranged and delivered at the peak of its beauty, sourced from reputable growers and prepared by expert florists. Our fresh flowers policy means you can expect your blooms to stay vibrant and beautiful for a minimum of five days, provided they are cared for according to the care instructions included with every order.
Damaged-on-Arrival Policy
We take great care in packaging and delivering your flowers. However, should your order arrive with visible damage or signs of poor condition, please contact us with photographic evidence within 24 hours of delivery. Our team will assess the situation promptly and offer you a suitable resolution as part of our commitment to premium quality and reliability in Millwall.
Refund & Replacement Options
Your happiness matters to us. If you are not completely satisfied with the flowers you receive, or if they do not meet our freshness standards, you may be eligible for a refund or replacement bouquet. We address each case individually and aim to resolve queries as quickly as possible:
- Refund: Full or partial refunds may be provided if your order is found to fall below our freshness and quality standards.
- Replacement: We can dispatch a fresh replacement bouquet to the original delivery address at the earliest convenient time, at no additional charge to you.
For any refund or replacement requests, please provide clear photographs of the flowers and reference your original order details. Requests should be submitted within 48 hours of delivery to be considered eligible under our returns policy.
Easy Complaints Process
We understand that, on rare occasions, your experience may not meet your expectations. Our complaints process is simple and designed for your convenience:
- Contact our support team with your order details and a clear description of your concern.
- For physical product issues, include photos to help us investigate swiftly.
- Our team will acknowledge your complaint within one business day and work with you to reach a fair resolution—whether that’s a refund, replacement, or a gesture of goodwill, depending on the circumstances.
Trusted Local Millwall Florist
As a dedicated florist based in Millwall, we take pride in delivering exceptional service to households and businesses throughout the community. Our team values lasting relationships and is always available to answer your questions or address concerns. When you choose Flower Delivery Millwall, you’re supporting a local business that cares about bringing the freshest blooms and best experiences right to your door.
Contacting Us
If you have any questions about our returns, refunds, or complaints policies, please reach out to our team. We’re here to ensure that every flower delivery in Millwall meets the highest standards and makes your special occasion memorable for all the right reasons.
